Welcome to Dr Masood Ayurveda! By accessing our website https://drmasoodayurveda.com, placing an order, or using any of our services, you agree to these Terms & Conditions. These terms are designed to ensure transparency, safety, and a smooth experience for all customers.
1. General Use
Using our website, products, and services means you accept these Terms & Conditions.
Dr Masood Ayurveda may update, revise, or modify these terms at any time. Checking them periodically ensures you stay informed.
2. Eligibility
You must be 18 years or older to place an order or use our services.
All information provided must be true, accurate, and current.
3. Placing Orders
Orders can be made through our website, WhatsApp, or phone.
After confirming your order, you will receive a confirmation message via SMS or WhatsApp.
Orders can be cancelled or modified before shipment. After dispatch, changes or cancellations may not be possible.
4. Pricing & Product Availability
Product prices are displayed on the website and may vary due to promotions, location, or market conditions.
All products are subject to availability.
If a product becomes unavailable after order confirmation, we will notify you and offer an alternative product or refund.
5. Payment Methods
We accept the following secure payment options:
Cash on Delivery (COD)
Bank Transfer (Advance Payment)
Mobile Wallets (EasyPaisa / JazzCash – where available)
Online Payment Gateway (subject to availability)
Orders paid in advance are processed only after payment confirmation.
Note: Customers are responsible for entering correct payment details. Dr Masood Ayurveda is not responsible for failed or misdirected payments due to incorrect information.
6. Shipping & Delivery
Delivery times vary by location:
Local: 24–48 hours
Other areas: 2–5 working days
Shipping charges, if applicable, will be communicated clearly before order confirmation.
Customers will be notified in case of unforeseen delays due to logistics, weather, or peak periods.
7. Product Use & Responsibility
All products are herbal, ayurvedic, and wellness-related.
Products are carefully packed to maintain quality, safety, and effectiveness.
Any concerns regarding damaged or incorrect products must be reported within 48 hours of delivery.
Note on Results: Herbal and wellness products affect individuals differently. Results may vary from person to person. Dr Masood Ayurveda does not guarantee specific results, as outcomes depend on individual health conditions and lifestyle.
8. Returns & Refunds
Returns and refunds are handled according to our Refund & Return Policy.
Used or opened products cannot be returned unless damaged or incorrect at the time of delivery.
9. Intellectual Property & Trademark
Dr Masood Ayurveda is a registered trademark (Trademark ID: 734844).
All content, logos, brand materials, product descriptions, and website design are our property.
Unauthorized use, copying, or distribution of our materials is strictly prohibited and may result in legal action.
10. Account & Data Security
Customers creating accounts are responsible for maintaining the confidentiality of login credentials.
Any unauthorized access or suspicious activity must be reported immediately.
11. Legal Compliance
Dr Masood Ayurveda complies with all applicable local laws, consumer protection regulations, and digital commerce rules.
Misuse of our platform, fraudulent orders, or false claims may result in account suspension or legal action.
12. Contact Information
For support, inquiries, or complaints:
🕘 Support Hours: 10:00 AM – 8:00 PM (Monday to Sunday)
📞 Phone: 0370-7341366
📧 Email: info@drmasoodayurveda.com
📧 Alternate Email: support@drmasoodayurveda.com