At Dr Masood Ayurveda, we are committed to providing authentic herbal and wellness products with reliable service and transparent processes. This Shipping & Services Policy explains how orders are processed, delivered, and supported.
1. Nature of Products
Dr Masood Ayurveda offers herbal, ayurvedic, and wellness-related products.
Our products are not food items and are prepared, packed, and delivered in accordance with applicable safety and quality standards for healthcare products.
2. Order Processing
Orders are processed 7 days a week, except on public holidays.
Orders can be placed through our website, WhatsApp, or phone.
Once an order is confirmed, customers receive confirmation via SMS or WhatsApp.
Orders placed before 4:00 PM are usually processed the same day, subject to product availability.
3. Delivery Areas & Time
Delivery services are available in selected cities and regions.
Customers are advised to confirm service availability before placing an order.
Estimated delivery time:
Local deliveries: 24–48 hours
Other areas: 2–5 working days
Delivery timelines may vary due to logistics, weather, or peak periods.
4. Shipping Charges
Shipping charges depend on delivery location and order size.
Any free delivery or promotional offers (if applicable) are clearly communicated at the time of order confirmation.
5. Payment Methods
We offer the following secure payment options:
Cash on Delivery (COD)
Bank Transfer (Advance Payment)
Mobile Wallets (EasyPaisa / JazzCash – where available)
Online payment gateway (subject to availability)
Advance payment orders may qualify for special discounts or promotional benefits.
6. Packaging & Handling
Products are packed carefully to maintain quality, safety, and integrity.
Secure packaging is used to prevent damage during transportation.
7. Customer Support & Assistance
If you need help regarding your order or services, our support team is available to assist you.
🕘 Support Hours: 10:00 AM – 8:00 PM (Monday to Sunday)
📞 Phone: 0370-7341366
📧 Email: info@drmasoodayurveda.com
📧 Alternate Email: support@drmasoodayurveda.com
8. Service Transparency & Compliance
Dr Masood Ayurveda operates as a legitimate healthcare business and follows ethical practices. All services comply with applicable laws and Meta (Facebook, Instagram, WhatsApp) commerce and verification policies to ensure customer trust and transparency.